But I don't want you to be surprised by the information. Answer dates might appear two to three weeks before they were published. We did that twice a week, and it completely solved our scheduling problem. Explore. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. ", "I have the basic procedural skills for this team position. The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. There is a balance between allowing normal emotion and allowing it to impact your work. "I have worked with diverse groups of people most of my career, including my time in college. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. . Do you feel it demonstrates that you're committed to knowing and supporting a group of people? 1 / 41. We also raise chickens and goats and have a couple of horses as well. Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. Did you consider how leaving AMA would impact his health and well-being? I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. Excellent! Since I have two high school girls who are involved in music. We do this by creating interview questions that we think you might be asked. Browse questions (57) Ask a question. Attire. Health benefits. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. If you have a criminal record, you must disclose this. Find additional company focused interview questions by practicing from one of our industry sets. You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. I listen, mirror, validate, and empathize. If possible, pick a weakness that is not a core skill for the position you are interviewing for. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. It sounds like you have a very full personal life, with a fantastic work/life balance. 3.2 (5 reviews) Term. If you want to ace your upcoming interview, practice with our topical-based interview question sets. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. I am a very hard worker who is eager to become a team member with Kaiser.". This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. This sounds like a very collaborative workplace. It sounds like you have the experience the interviewer would be looking for. A career in healthcare can be emotional at times; however, I choose to focus on the positives. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. Well done! I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment. "A bit about me - I love to travel, read, and conduct research. Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. "I would be happy to earn my way to the top compensation level if hired at Kaiser Permanente. "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. I make sure the on hands are right for the computer to order what's on auto order. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. Is this something junior staff can be involved in? Written by Ryan Brunner on November 21st, 2021. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Behavioral 2. Last, I adapt to the individual. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. When I hit my 20's, it was so important to me to learn about other cultures. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. I've cleaned up your answer slightly to more successfully deliver your message. This process helped make our project a success in the end. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . I am eager to get a great start on my career. That way, it's easier to transition care, and the patient has all their info in the same place. I'm happy to answer any questions you have. If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente? We also met the needs of our team by protecting the positive culture we had worked so hard to create. "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. Your response makes it clear that you volunteer in your community in various ways. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. Talk to the interviewer about how you can maintain that appropriate balance for yourself. The sheer size of Kaiser Permanente makes them a very culturally diverse organization. How to Answer: Why Do You Want to Work Here? This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. ", "The people on the frontlines of a business are vital to the success of any organization. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". Human beings all grow up in different manners and under different philosophies. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. I had to submit my previous procedural logs and take a test. ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.". If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? Did you consider that the patient's physical pain or feeling ill would make his temper short? The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. We wanted to create a resolution with this person. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. Perhaps you use a particular app or software. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. "I dislike working in a negative, low morale environment that is plagued with office politics. Are there specific Kaiser volunteer opportunities you'd be interested in? Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. Upon first taking the call, the patient was name calling and yelling. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. "I would describe my personality as approachable, light-hearted, and positive. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. By consistently rejuvenating in this way, I can give even more energy when I am at work. Ensure that the example that you use displays your ability to take on change with a smile on your face, a positive attitude, and produced an excellent result. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. I'd be curious to hear if your department had any needs in this area. Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. We do not have advertisements on our pages but we do try to make money through paid-memberships. where i concurrently pursued a degree in both nursing and biological sciences. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. My documentation is strong, as well. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. Then I organized and effectively communicated this information with my attending. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. Kaiser Permanente takes great pride in having a very positive and nurturing environment. These relationships are created from the ground up. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). It is not the ideal situation, but I have always adjusted for the good of the team. I greatly value diversity. It's best that the person knows the reasons why so that they can learn from the experience. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. I carry around a notebook and write down important facts if I think there is a chance I will forget them. "I find that with the right company, it's pretty simple to balance life and work. Have a question or concern? Contact us here. Well done! These are exactly the steps that an interviewer would be looking for. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. I have always been great at working behind the scenes with the result being efficiency for others. Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente.