In this example, I chose running shoes as my store niche. This brings me to exactly the other point of why you should include a shipping policy when dropshipping; it informs your customer about your shipping process. It includes details on shipping costs, shipping methods, delivery times, and if applicable, details on import duties & taxes. How to Give Refunds If Youre Using WooCommerce? An extra tip is to add your shipping policy to Shopifys Legal section. 3. A dropshipping shipping policy is a panoptic document. Your guide to online selling & ecommerce business success. The return shipping costs will be paid by the customer. 1.4. Choose a dropshipping niche for your business. If youre lucky enough to find a supplier that accepts free returns from your customers countries, keep them, and youre good to go! A well-written return and refund policy can help you create trust, loyalty and boost your customer service game. Once a shipment is ready and sent out, you will receive an email with your order specifications and a tracking number. If you provide multiple shipping options, provide a chart that lists out all of those options. Shopify has a refund policy generator that you can use for free to create your dropshipping return and refund policy. Some visitors wont buy from you if they cant find any information about your shipping process. It informs your customers about: Fulfillment speeds Shipping and processing timelines Costs International shipping options If after 14 business days you do not have your products, kindly email us for more assistance.. If you offer free shipping and you shouldadvertise it widely on your store and ensure you declare any other cost associated with it, like customs fees for international shipments. This is why the online store is the one that needs to have a shipping policy, as it is where the customers are going to go look for one. Dropshipping with Aliexpress is an excellent way to start an ecommerce business without worrying about inventory or shipping. International Shipping. An address change is something that a typical online business could potentially handle, but when you are dealing with a third-party, communication can sometimes take time and your supplier may not be willing to go the extra length, as their role is limited to fulfillment and does not involve offering customer service. You can start dropshipping today, for free, by using DSers or other dropshipping apps to find and add AliExpress products to your store in only a few clicks. Unless you run an eatables or healthcare product-related dropshipping business, you can simply dedicate a small section . Its as simple as listing a product for sale on your website and sending an email to your supplier to ship the item on your behalf whenever you get an order. Dropshipping Email Template 1. Increasingly popular in the eCommerce space, dropshipping businesses come with their own set of particularities and challenges. Or, maybe give Spocket a try since its full of US and EU suppliers. There are many differences between Aliexpress and CJDropshipping, but these differences are majorly result from the fundamental difference between the two platforms. These are the options we offer to our clients: International orders are subject to customs charges as they enter your country. This information should include who covers the cost of return shipments and the offers validity period. Furthermore, it would help if you displayed it on your online store in a way thats easy to find, locate, and read. However, it is still a crucial step in setting up your dropshipping business. Its great that youre learning about dropshipping first before starting your own store, I think that the blog will help you a lot with that, haha! You might want to consider this possibility in cases when the return shipping would be way too expensive for the customer or yourself to handle. Shipping costs. Do you want to create your own online store? While AliExpress may position itself as an online retailer, most sellers on AliExpress understand that a large number of their customers are resellers and are much more interested in dropshipping. Your success in dropshipping depends on reliable suppliers providing quality wholesale products at reasonable costs. The item must be returned to us in the original packaging, unopened, and unused. AliDropship is a solution for entrepreneurs that want to start a dropshipping business. They also have a Buyer Protection, which guarantees 60 days (for some countries 90 days) in which the buyer can ask for a refund. Often, we get sidetracked trying to make as many sales as possible, so we start drafting the most eye-catching headlines and product descriptions ever. How Are Dropshippers Affected by Returns? Considering that dropshippers typically dont hold any inventory, dropshipping returns are sent back to your suppliers address or warehouse. #: Acknowledge local, international, and domestic customers. However, with a dropshipping tool like DSers, you can find millions of products to dropship, including products from AliExpress. If its indeed lost, you should state that your customer can get a free replacement or a refund. If the return delivery costs more than the product itself, its not worth having it returned. 72 sold 4.8. Lets see how to decrease your return and refund requests: The product description block is a great selling point, so were all aware of the importance of making it sound appealing and attractive. Here is an example of a return policy from Brummell: Install our top-rated dropshipping app to your e-commerce site and get access to US Suppliers, AliExpress vendors, and the best dropshipping and custom products. Im glad to hear that you found the article helpful! It should also cover the return shipping costs and include an easy way for shoppers to contact your customer service team. We are glad to hear that you found the article helpful . This should include the basics, such as how long your customers have to request a return or a refund after receiving their order, the acceptable circumstances in which it can be requested, and how to proceed to do so. Keep on reading to find out what you should cover in your shipping policy, so your visitors will be able to find every bit of information they need! On the other hand, if you are selling smaller items, you may wish to offer international shipping. Your customers may be willing to wait longer for the lower prices that you offer this is often, after all, what differentiates a dropshipping business from a more traditional online retailer that holds inventory. It also helps to compare your draft with the shipping policies of other stores to see how best to improve yours. This dropshipping return and refund policy should be an essential page of any dropshipping or eCommerce store since it creates trust and adds a layer of safety for your customers. Like any other eCommerce store, your shipping policy is a section on your website that contains information in regards to delivery methods, costs, and timeframes. When customers have essential shipping information for each purchase, theyre likelier to make an informed purchase decision, leading to more completed orders and fewer cart abandonment issues. The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. When a customer buys a product from your online store the order is sent to your dropshipping partner (supplier/wholesaler or manufacturer) who prepares the order and ships the items directly to your customer rather than you shipping them yourself. eMart dropshipping WordPress theme. So, let your customers see all those happy customers and reap the benefits of user-generated content. Add Products to Your Store. In this section, make sure to include additional notes such as possible holiday shipping delays or the additional time you take to process the order before shipping it out. Heres an example of how it will look like: There you have it! Disclaimer: The Do Dropshipping Shipping Policy Template is no legal advice. Discover more: The Ultimate Guide to Dropshipping. Free and low-price shipping is increasingly being seen by customers as the standard norm of online shopping, rather than the generous luxury it once was. Start your own dropshipping business without paying for a course. Get all the information you need with this blog. Shipping rates & costs. A dropshipping return policy page should be vital to start dropshipping. Even with a detailed dropshipping shipping policy, clients will need clarification on matters at one point or the other. If your customer is simply not happy with the product, its usually a matter of expectationswhat they received wasnt what they expected. You can easily create a new page for it through your eCommerce platform and reference it in your website footer like this: You may also want to remind your customers to have a look at it before placing an order by including a link to it on your product pages. Hey! This approach is not only easier, it saves you a lot of timeyour most valuable resource. Unlike other marketplaces like Amazon and eBay, AliExpress has a unique infrastructure, ideal for the dropshipping order fullfillment method. Typically, shipping from China to the US will be significantly cheaper than vice versa. 2023 NicheDropshipping. No promotions or invoices, please! DSers can do this for you when youre making a purchase on AliExpress. Read more:Ecommerce Marketing Essentials: 17 Actionable Tactics to Drive More Sales. Start a free trial and enjoy 3 months of Shopify for $1/month on select plans. For the first casean order never arrivingyoull need to bring up the issue with your supplier. So, go ahead and tell your customers all about your shipping options! Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund. Ensure you strategically place it in an obvious location; the footer section is a great option. I will do my best to reply to them as soon as possible. A No-Nonsense Guide. However, suppliers or dropshipping agents often have warehouses in the US and addresses closer to your customers. She spent the last 8 years improving her skills and loves taking on new challenges. Step 3: Create Your Legal Policies. In case of any delays experienced on our end, will be communicated via email. Here are some of the shipping options available: 3: International shipping costs and estimates. GuangZhou, GuangDong, China 510000, Advantages of a Dropshipping Shipping Policy, Things to Include in a Dropshipping Shipping Policy, How to Create a Shipping Policy for Your Dropshipping Business in 5 Easy Steps, Step 1: Figure out the available shipping methods, Step 2: Set shipping prices and timelines, Step 3: Outline exceptions, refunds, and returns, Step 4: Create, then improve your first draft, Dropshipping Shipping Policy Tips, Strategies, and Best Practices, integrate shipping software into your store, 15 Platforms Offering The Best Print-on-demand For Etsy Services, 12 of The Best Order Management Software For eCommerce Businesses, 16 Functional Chrome Extensions for Dropshipping. You may have several shipping options with different costs set up on your dropshipping store, which you could show as HappySkinCo does: There are shipping options based on delivery time, like standard shipping and express shipping. They simply view it as a risk of selling products to a retail market. Expedited shipping (2-4 business days): $25. Here is a list of the best dropshipping product listings weve identified: Once youve made your first few sales, its time to start looking at how you can grow your online business and make more money. If youre working exclusively with one supplier, and you dont mind website visitors seeing it, you could place the return address on the return policy page itself. All our orders are processed and shipped out within [NUMBER] business days. Your competitive advantage will be reaching and serving your customers faster and better than your current competitionin other words, marketing, operations, and support are how you win. This helps customers decide whether to proceed with a purchase. Other pages in this list include an About page, Contact page, and the Privacy Policy page. In this video, we'll be walking you through everything you need to know about setting the right shipping, return, and payment policies when dropshipping from. The next reason for high refund rates is products that arrive damaged or defective. [WEBSITENAME] will happily accept returns due to change of mind as long as the request is received by us within 30 days of you receiving the item. A shipping policy outlines all details about how your store fulfills and ships purchases to your customers and usually accounts for both international and domestic orders. To get the latest news and latest updates from us. If youre selling dropshipping products like shoes, clothing, accessories, or jewelry, always place a sizing table in your product description listings. So, it might be worth letting the customer keep a product. Build your store 2. The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim is successful. We process all orders within 24 hours of a successful payment. With this, you inform your customers about the conditions and stay on the safe side of the law. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. If you have any questions about shipping policies or dropshipping in general, feel free to contact me or drop a comment below. In my experience, if you can keep your shipping times under 1 month, your customers wont bother you that much as long as you inform and update them accordingly and on time. Even though all your instincts scream that thats a bad idea, its the best way to avoid return requests and refunds. Learn how to find high-margin products, add them into your store, and start sellingfast. Also, your customers in the US have the Federal Trade Commission (FTC) protecting them as buyers. How to Get Fewer Customers to Request a Return? To avoid angry customers, you should know how to deal with these long shipping times. The AliExpress seller ships the order directly to your customer. But what happens when the description doesnt match the product? Once youve demonstrated you can bring in recurring sales, some sellers will allow you to place your logo on products or include custom invoices and branded inserts into shipping packages. You can use the AliExpress Buyer Protection if the item doesnt arrive within the deadline, comes damaged, or is different than described. It comes with a 14-day free trial and then a $17/month payment plan. Print on demand ensures that no inventory is lost and profits maximized. While it isnt perfect, Ive developed a list of criteria for choosing a product. Last, but certainly not least, is your customer supporta key differentiator, especially if your current competition provides lackluster service or provides a frustrating shopping experience. If you are using Shopify, you can even set up shipping zones, and exclude the countries that you dont ship to. For international shoppers, you can include the additional charges they would face, such as import taxes. Theres also the AliExpress Buyer Protection which is a guarantee that youll receive a refund within 60 days if the product: If you use AliExpress suppliers for your dropshipping products, we recommend asking them individually about their dropshipping return policy. Here is a dropshipping shipping policy template for your inspiration. AliExpress Dropshipping Business plugin for WooCommerce allows you to easily import any AliExpress products directly into your WooCommerce store and ship them directly to your customers - in only a few clicks. And finally, long shipping times and missed delivery deadlines are two other common reasons for refund requests. What to Include in a Dropshipping Shipping Policy? Return Policy for Dropshipping Last updated on 01 July 2022 by Jennifer Laird (PrivacyPolicies.com Legal writer) If you run a dropshipping business, you should provide a Return Policy so customers know what happens if they're unhappy with a product they receive. Unsure if youre capable of selling a certain product? Add it to your store and test it! Awesome to hear that the article helped you! For example, you can offer local shoppers in-house pick-ups to cut shipping costs and time. #1 Free Shipping Policy Template & Generator | Easyship Shipping Policy Generator Get higher sales through providing peace of mind By clicking "CREATE POLICY", I agree to Easyship's Privacy & Data Protection Policy . +Shipping: US $1.19. As discussed above, the customer who visits your website generally doesnt know that you use a supplier to fulfill your orders, which means that your shipping policy will look like any other online store. Below, well share in more detail what to look for in a product and seller and how to position yourself for success. For domestic buyers, having multiple shipment options can work for you. However, accepting returns and having a structured and transparent return process are vital for the success of your online store. A dropshipping shipping policy is a page on your store that informs your customer about shipping methods, shipping costs, and delivery times. We participate in programs from Shopify, CJ, Bluehost, Clickbank, and other sites. Drop shipping details Subscription-based product shipping Create a Shipping Policy for any Platform Whether you are an individual, small or large business, agency, subscription-based company, or more, our shipping policy generator can work for you. You can also mention other shipping restrictions, like not being able to ship to a PO box or military address. And as I mentioned, you can start for free with DSers. When you receive an order, purchase the item on AliExpress and enter your customers name and shipping address. You can always lower the shipping cost or find a way around it perhaps bundling it into the product price. For questions, support, problems, or warranty claims, please contact us by email at [[email protected]]. Its still a profitable and popular business model for people who want to make money online. Discount On Dropship Stores. You can settle on one or decide to diversify your options offering retail customers several shipping options helps build trust by giving them a say in how they get their orders. Oops! If you are dropshipping with Shopify, setting up a shipping policy is a piece of cake! Do Dropshipping is supported by our participation in affiliate programs. Dropshipping with AliExpress works similarly to any regular dropshipper. What Should Be the Dropshipping Return Address? When the order arrives, AliExpress will send you an email asking for confirmation that the order was received. You should aim to make your potential customers decisional process easier and encourage them to buy from your website rather than from a competitors. And if they do agree to this, its because they read it all upfront. Items are so cheap on AliExpress because all merchants selling on AliExpress source merchandise from Chinese manufacturers. Also, this drop-shipping theme ensures complete satisfaction and offers a 30-day refund with a simple policy. A dropshipping shipping policy is a page on your store that informs your customer about shipping methods, shipping costs, and delivery times. For such items, we cater for the shipping cost and offer a full refund if a customer doesnt want a replacement. So, if an item doesnt come as described or arrives damaged, its often your legal obligation to accept a return request. Make sure to clearly state any additional costs that might be associated with certain options. This will help to let your website visitors find the information they are looking for without much effort. Do you offer a free return option (or who pays for the return shipping)? That can be a common concern, especially for dropshippers who sell clothing or jewelry. With an AliExpress dropshipping business, your competitive advantage wont be your price or unique proprietary products. The second most significant reason for having a high return rate is if the product isnt a good fit or is the wrong size. Marketing is also the umbrella of activities you do in pursuit of building a brand, like creating content thats helpful and entertaining. The technical storage or access that is used exclusively for anonymous statistical purposes. Most of the time, you will be dealing with multiple suppliers that each have their own policies, practices, and shipping costs. 2. Step 1 Submit a refund request by sending an email to {your email}, Step 2 Well send you an email back with the return address to send the product back. In their eyes, youre the one selling the product, and theyre buying it from your online store, so youre responsible for the return policy. When theres an issue with an order a customer placed on your store, its usually because the order never arrived or your customer is not happy with their purchase. Explain step by step what your customer needs to do if they want to submit a refund request and send the product back. In the exceptions segment, you can mention how you intend to deal with refunds and returns and any cost the buyer would incur, together with the duration of the validity of the policies. What if there are multiple items to be returned? So, your job doesnt end when you make a sale quite the opposite. Returns and Refunds. Now its just a matter of waiting for your customers to receive their order. Packages Damaged, Lost, or Missing While in Transit. They can often sell generic, niche products without having to pay for manufacturing, only facilitating customer orders online. Start by clarifying how long your store takes to process orders. Generally speaking, a dropshipping return policy should contain at the very minimum: As an eCommerce plugin for WordPress, WooCommerce has its own Orders menu where you can find, manage, and refund any order you need. Again, since you are not in charge of fulfilling, packaging, and shipping your orders, you may wish to indicate that delays can happen and that your timeframes are estimates only. Once youre sure your draft covers everything a buyer would want to know about your shipping practices and policies, update the policy on your store. Answer a few questions to generate a shipping policy for your: Online Store Ecommerce Website SaaS Summarize your return and refund policy in your shipping policy to make it easier for your customers to decide if they wish to shop with you or not. This is especially important in the case of dropshipping businesses as a lot of them use suppliers located in Asia, AliExpress, for example. Allow for some time so the customer can contact you if there were any issues with the product or with delivery. Stay up to date with news in the industry, First emails will contain the best articles on the blog to get started, how to deal with these long shipping times, at our Return Policy template here as well. Clothing is definitely the number one niche with the highest return rate 25%, while shoes have a 15% return rate. We shall also discuss best practices, tips, and strategies you should keep in mind and incorporate into your dropshipping shipping policy to ensure it remains relevant and helpful to your customers. Order, From most common dropshipping experiences, sellers find it overwhelming to deal with numerous product variations and the analytics involved. A dropshipping return policy is a written rulebook where the retailer or store owner explicitly informs their customers of the conditions under which its possible to request a return and refund and the specific steps of the return process. This way, the supplier wont include any invoices or promotions in the package being sent to your customer. There are occasions where packages are lost or go missing while they are in transit. Also, DSers can be a dashboard for your AliExpress dropshipping business, allowing you to track all your orders and monitor the status of deliveries. DSers allows you to automatically choose ePacket shipping on checkout for all orders on AliExpress. [WEBSITENAME] provides a [90] day warranty period. The above is true for most AliExpress suppliers, but most dropshipping suppliers won't cover return costs for defective items because in their minds, they didn't manufacture the products, so they aren't liable for defects. Fortunately, there are many different marketing strategies to test and apply to your business. We process all orders placed after 6 PM on the next day as a priority. Step 4: Review and Save Your Policies. It is one of a dropshipping store's standard pages and contains a set of rules that determine the "when & how" of returns on your store. Trustworthy suppliers and warehouses close to your customers can help you prevent this issue. Shopify has a free policy generator to help you with that. A dropshipping agent can help you buy in bulk and store in a warehouse thats close to your customers, resulting in faster delivery as a bonus. boxes and military addresses, which are both common exclusions. Most of the time, you can advise them to contact you if they feel that their package has gone missing. Is Drafting a Return Policy the Obligation of the Dropshipper or the Supplier? Remember that international shipments incur additional costs like taxes; state whether your company covers this cost. You can significantly improve your level of service by quickly answering customer questions and making it a priority to help them fully solve any issues they run into when buying from your store. 1.1. Free shipping. Dropshipping is a fulfillment method. EMart Pro is a lightweight and fast multipurpose theme that offers premade templates for a quick store launch and all key features. Patryk. A dropshipping shipping policy should include information about your shipping regions/countries and the shipping duration for each region. Template: On AutoDS we have some templates which have been adapted for Chinese dropshipping. Start youronline businesstoday. Here is an example of a shipping policy from Allbirds: The shipping policy is one of the default pages that every dropshipping store should have. However, in most cases, it includes information on shipping costs, processing and delivery times, other shipping costs incurred (duty), shipping locations and guidelines, and returns, to mention a few. Here, mention the countries you ship to and dont. Or, go online and check out your competitors policies to understand the points to include. Who Pays the Return Shipping Fee: the Customer or the Dropshipper? Here are some tips and strategies that will help ensure you get your shipping policy right: For a neater presentation, create various sections that allow readers to scan the shipping policy and quickly find what they need. On the subject of a dropshipping return policy, accepting returns shouldnt even be a question but a given. As such, they arent responsible for handling returns to your customers. AliExpress supplier price $70 $5 $100 $200 $300 Your margin 120% 10% 100% 200% 300% Amount of sales per month 400 0 250 500 750 Your monthly profit: US $ 35,840* *Plus AliExpress cashback 8% AliExpress cashback depends on the product category, country, Ive found most of the suppliers on AliExpress use WeChat or WhatsApp. What Dropshipping Products Have the Highest Return Rates? But, if your supplier and return address are in China, this can be very costly to your customers, making them unlikely to buy from your store again. Theres no upfront cost or fee, so you can test out products without a big financial commitment. It's as simple as listing a product for sale on your website and sending an email to your supplier to ship the item on your behalf whenever you get an order. Its important to make buyers aware of issues that might affect order processing and shipment. If a customer wants to request a return, how long do they have from the day of delivery? Daniela is a growth marketer and has extensive expertise in the mechanics of running a successful eCommerce store. Now that you have chosen your products and found a supplier, it's time to set up your storefront where customers will make their purchases. To avoid these return delivery costs altogether, often, dropshippers allow cash or store credit refunds without asking for the product to be returned. Sadly, we are unable to ship your order to a [PO BOX] or to a [MILITARY ADDRESS], 5. You should also indicate that those are at the sole responsibility of the customer, as it can be hard for a business to calculate or estimate those costs, which can be significant depending on the destination country. Shipping costs are calculated during checkout based on weight, dimensions anddestination of the items in the order.