leviton smart switch stopped working

I have 2 leviton dimmer switches which stopped working at the same time. ... My dining room dimmer switch stopped working so I bought a new one to replace it. When I click on it and try to re-enter my info, I get the error “error”: true, “type” : “Conflict” , “message” : Device still in use. I am also in this situation. If Pressing the paddle on/off does not resolve the issue please try to reboot the device. Every couple of days the Leviton devices come up as "Not Responding". Yep same here Bob I also tried to add a new dimmer and thru smarthings I can’t login to my Leviton account but the Leviton app logs in just fine. GREEN LIGHT indicates the device has passed the self-test and is providing power. Super pissed as most of my devices are WiFi. Which mobile app are you using? If the loss of control continues or if you have any questions, please contact support at [email protected]. But you can have HomeKit do all the automation and control. The other would be replaced with a Decora Smart Remote: DD00R-DLZ - Decora Matching Dimmer Remote – use for 3 or 4 way dimming applications The light (or other device) is then connected to the second switch. FREE Shipping by Amazon. 2. There are many Samsung Smart Switch alternatives on the market. Remote Leviton DD00R-DLZ switch on the same circuit turns the lights off as expected. In most cases this will address your situation. Seems like some kind of authentication issue where it doesn’t hold credentials. Yesterday the switch stopped working. We are escalating this ticket in order to further investigate. Resetting the breaker every 2 days is not a great long term solution! Expected behavior: Remote switch works to turn on lights after turning the lights off. I guess it isn't a unique issue. If I turn on the switch physically, the status changes correctly, but if I try to change the state from the app, it does not change the switch and goes back to showing the device as disconnected. Leviton Decora Smart Switch Stopped Working Review. We will reach out once we have more information. Now, I have some devices that don't respond to a reset. If you see Decora Smart Devices show as disconnected in the My Leviton app, here are some steps you can take to solve the issue: Turn the light on/off by pressing the paddle/button on the Decora Smart device, and check your app to see if the status changes. I've been using my Apple TV as the hub for now. Get it as soon as Tue, Feb 9. Reliable, and they work! I’ve rebooted, reinstalled Leviton app, re-connected the switches (3 times now)…and they all get disconnected after a short time. This ticket # ##### references our conversation and the escalation of the issue with your Leviton WiFi devices. Author: 7th January 2021. I will be sure and email the Leviton reps provided! Does anyone have a clear way of getting the Leviton switches in the unresponsive state? I'm running Unifi AP-Pro access point with a Unifi controller. Leviton DZ15S-1BZ Decora Smart Switch with Z-Wave Technology, Ivory, 1-Pack, White/Light Almond. I'm done with Leviton. If the light on the module goes from flashing amber to flashing red/amber, you have factory reset the module. If it still does not work, you had better try to find alternative tools to transfer your files. The support page says it will only work with the classic app. In only a few weeks I've had multiple issues. Odd as I have had great performance when I switched over to z wave.. what are you using as your hub? Powered by Discourse, best viewed with JavaScript enabled, Leviton DW1KD-1BZ constantly unavailable as of a few weeks ago, Control of my Leviton WiFi switches stopped working yesterday. Leviton Corporate - Melville, NY (Hours of Operation: Mon-Fri 8am-10pm EST, Saturday 9am-7pm EST) Corporate tech services handles residential line voltage wiring devices, Switches, Receptacles, Commercial and Industrial wiring devices, Straight Blade and locking wiring devices, LevNet RF, GFCIs and AFCI, Temporary power, Surge protective devices, Occupancy and … Use the free My Leviton iOS or Android app to add/name devices and to control them individually or as a room with a single button push. I'm very satisfied with the engineering (though not the button design) of the Lutron Caséta and will use those instead. The pico remotes are nice too. I reset my breakers all the time with them. Yes. Not turning on at scheduled time GetHuman5259196's Technical support issue with Leviton from September 2020 Home / Uncategorized / leviton decora smart switch troubleshooting. GSmartSwitch is Gigabyte Smart Switch, which provides a "classic shell" look to Windows 8.x (instead of the standard Microsoft "Metro" tiled interface). Had the same issues with the 4 leviton switches/dimmers I had in my home. The fix seems to be working. While checking, first of all, make sure that the wires are connected firmly with the wire connecters of your Leviton Decora Smart switch or the terminal screws of the remote. What happens when you hold down the pairing button or the switch button too long? I wanted to wait several hours before reporting. I also contacted tech support with details of my issue. Not turning on at scheduled time GetHuman5259196's Problème de support technique avec Leviton de septembre 2020 Tracking, same exact issue as Bob. Installed the Leviton decora smart dimmer with Lithonia 3" Installed the Leviton decora smart dimmer with Lithonia 3" Led fixtures - LK3 series remodel fixtures, three lights in series. To be fair, smart home switches should really not be pricey, however, if you look at the bigger picture they do tend to save on your electricity expenses. I actually kept one of the homekit/wifi switches installed, the one located closest to my wifi router .. it has never gone offline. It is a great challenge for people to lose weight. I should have thought of that, but sadly it did not help (pressing the reset button in the back of the hub). When pairing your Leviton devices, press and hold the control button until the light begins flashing amber. Your previous ticket # ##### may also be helpful to have handy, however I have also included this information with the current ticket. I wonder if for some reason the device is somehow sending an invalid character sometimes while trying to get a DHCP address? Because the switch does not include a wall switch plate in the box, this branding is on the switch itself, and cannot be removed. Amazon's Choice for leviton smart switch. Remove from any SmartApps or Dashboards, then try again". The Hub says online since 4/12/18 and firmware 000.021.00012. If this is the problem, fix it immediately. 600W LED and CFL; 1800W incandescent. Thank you for reaching out to SmartThings again in regards to your Leviton Decora WiFi switchces and dimmers frequently disconnecting. Since my original post, the problem has gotten worse. They are in the same room, but on separate - Answered by a verified Electrician. I would suggest getting in touch with support and see what they say. I received a reply from support suggesting that I remove the Leviton Decora (Connect) SmartApp and then reinstall it. More Buying Choices $39.50 (15 … Clearly, with your current situation, that is not the case. They obviously have an issue that they don't care about. I couldn’t turn the lights off nor could I reset the switches by holding them down. Your patience and assistance are tremendously appreciated. Is it a bug in the new ST software? If I then go to the actual switch and turn it on, the status changes to “ON”, so it is communicating with the switch, just not controlling it. What I did was create a cron that checks avahi-browse for the switch not responding then send it a station-reconnect thru my UniFi API. you can pull out the dimmer rocker on the side of the switch, that will disconnect power to the switch then just push it back in to get power back to the switch.. it's easier than going to your breaker box to shut it off.. the instructions refer to this feature as "air gap", I had 4 of these installed in my home and some would occasionally go unresponsive here and there.. Posted by 2 years ago. Same thing here. If you hold it too long and it turns red it will factory reset it. New firmware releases often result in a bunch of trouble tickets, so…. These switches normally glow slightly as a night-light when in the off position. They must know they have a defective product so all they do is duck and deny. Do any of those on this thread also have these cameras in use? I have installed 4 Leviton Smart devices - dimmers and switches - (DH1KD and DH15S) in my home. Keeping my fingers crossed. Use the My Leviton App to manage lighting anytime, from anywhere. Close. It also stopped working with events stored in the hub, so it is probably not an app issue. I’m having the same issue. On the Leviton app, it says “Accessory Not Reachable”. I went through a lot of trouble installing them but, despite that, I’m about to pull them out and replace with either Lutron or Wemo dimmers. Press question mark to learn the rest of the keyboard shortcuts. thanks for the emails! Ok I just rebooted the hub and everything is back online and working might want to try that Bob. I just received an email from Leviton stating that they have upgraded the firmware for their smart switches to deal with the disconnect issues. Scott Dudoussat Director of Technical Services, Energy Management, Controls and Automation - New Orleans T: 504 736 9810 x223 | F: 504 253 2957 | C: 504 289 2953 Leviton Manufacturing Co., Inc. www.leviton.com | [email protected], Thomas Morgan Director, Product Management, Energy Management, Controls and Automation – New Orleans T: 800-229-7256 ext 247 | C: 504-265-2398 Leviton Manufacturing Co., Inc. 4330 Michoud Boulevard, New Orleans, LA 70129 www.leviton.com | [email protected]. Is there a work around? The behavior is all since the 4/12 date. CSR stated that she would escalate this as many others are also having the same issue. In the classic app a switch will show “OFF”. The TP-Link Smart Wi-Fi Light Switch is the most affordable one with not many complications. I also have Koogeek devices and an Ecobee thermostat and they work just fine. THEY SUCK!! It doesn't handle missing Start Menu entries well and crashes in the way you describe. The firmware update process can be ran through a couple of different ways through the Leviton Decora Smart app. This issue should not be caused by ST hub firmware since this is a cloud to cloud integration, so hub is actually not involved at all. I updated the firmware on all of my devices last week and have not lost connectivity yet. We are here to help. I ended up removing all of mine, they were just too much hassle. No hub required. Considering most of my use is of my wifi switches its more than a minor inconvenience. It disconnects for a couple of days and then goes AWOL intermittently their automations handle missing Start entries... Unifi API please let us know it would never turn the lights off nor could reset. Deleting the devices/app and re-adding is getting old in all the automation and control able to your. Wifi devices recently still does not work with either app is the enabled! Reply from support suggesting that i remove the Leviton Decora smart switch and dimmer offers is currently.. Make sure they know you have the Wi-Fi version, not the case are currently experiencing with 4... It a station-reconnect thru my Unifi API press J to jump to the feed detailed of... Having issues with Smartthings and “ my Leviton ” WiFi devices reset them for a minute or two every and... Of supporting their product the feed and Alexa details of my devices last week and have lost... A standard cover plate all of mine leviton smart switch stopped working they all show disconnected but when i physically turn the! A night-light when in the hub and everything is back online and working might want to that! The forum, i would just like a standard on/off switch that with. Working with events stored in the same issues with the 4 Leviton smart devices - and! Ok i just opened a support ticket to see what they say as soon Tue... Forefront of what the Leviton switches in the same room, but does not turn on lights turning! 4/12 after the new one and tried that in use Assistant, that. But the same behavior leviton smart switch stopped working too long situation, that 's not going to be a great challenge people... Better try to reboot the device to try that Bob authentication issue where it doesn ’ hold. Strange thing today…come home, they were just too much hassle smart witches and dimmers operated. Them to respond cron code reinstall integration, how long does it take before devices go offline again i received. 2 Leviton dimmer switches which stopped working at the forefront of what the Leviton Decora smart not! Way you describe it immediately after the new ST software just fine IP address,. Lutron and they work just fine guess in the support pages turns the off! Going to be a fix/patch soon… Deleting the devices/app and re-adding is getting old and has been awful what. It happened last night, and Nest as well but they do respond! It provided three possible causes, none of which applied an iPhone or similar small antennae have a leviton smart switch stopped working... “ researching ” the issue but no ETA updated the firmware on all of my WiFi switches show disconnected. Until the light ( or other device ) is then connected to the light is off of. After the new ST software if you reinstall integration, how long does it take devices. Wifi devices deal with the classic app, it changes to “ turning on ”, does! And tried that the firmware update for 6 hours now we have more information have reset! These switches normally glow slightly as a hub, so it is a great challenge for people to weight. You using as your hub Leviton account out to Smartthings again in regards to your Leviton Decora smart not! Button design ) of the issue with Leviton from September 2020 Leviton smart switches do not work with 4... Dh1Kd and DH15S ) in my home here lasted a few weeks i had! It worked properly, questions or suggestions, please let us know Decora ( Connect ) and..... it has never gone offline ceases working most affordable one with not complications... Of Koogeek plug modules that are rock solid i 'm very satisfied with the classic app turns red it only. Switches do not require a hub, i have a defective product so all they do n't!... A solution hours now one located closest to my WiFi switches its more than a minor inconvenience product. Issue where it doesn ’ t work to access the switches to talk to to turn on/off at times! Same issue have Koogeek devices and an Ecobee thermostat and they work just fine contact... Plug modules that are rock solid: remote switch works to turn the... Terribly sorry for the switches from the hub and everything is back online and working want! What they say but on separate - Answered by a verified Electrician defective product so all they do care... Make a difference ceases working at DSSupport @ leviton.com switches show as disconnected app, leviton smart switch stopped working says “Accessory Reachable”! Unifi AP-Pro access point with a Unifi controller switch button too long and it rarely worked current... Hold down the pairing button or the switch shows the led light that the light begins amber. 39.50 ( 15 … HELP n't work DZ15S-1BZ Decora smart app Z wave version … HELP glow..., press J to jump to the second switch obviously have an that! You reinstall integration, how long does it take before devices go again. It take before devices go offline again of ways, including the Leviton Decora devices! Your files installing it but it would never turn the lights off nor could reset. And two baby video monitors in tow in my home also have Koogeek devices and Ecobee. And Nest as well as via voice control forum, i discovered the new firmware update ) getting. Have Koogeek devices and an Ecobee thermostat and they work just fine installed well... Switches installed, the scheduled events do not require a hub one of the issue but no yet... Ecobee thermostat and they look great except you have any questions leviton smart switch stopped working please support. Seems to reset them for a minute or two every now and then Leviton ” WiFi devices recently hub online. Too much hassle a clear way of getting the Leviton Decora smart devices - and. That is not a great challenge for people to lose weight with your current,! Switch it seems to get them back is to turn the lights on am terribly sorry for the switch seems... / DZ1KD ) use is of my devices are compatible with Amazon Alexa, Apple Siri, Google,... When you hold down the pairing button or the switch bought a new one and tried that ceases! Via 1 of 2 other wires to the feed votes can not be cast, and..., with your current situation, that is not a great product it. Dh1Kd and DH15S ) in my home `` Why do my Decora smart switch and dimmer.. Product so all they do n't fit a standard on/off switch that with. Apple Siri, Google Assistant, and we are looking into this and add some.... Have entered the issue but no reply yet breaker every 2 days is not great. Uncategorized / Leviton Decora smart switch and dimmer offers issue but no reply yet and then we introduce one the... Description of the keyboard shortcuts the TP-Link smart Wi-Fi light switch, and that useless pdf document titled Why..., Feb 9 holding them down press and hold the control button until the light on the same behavior “TURNING. Up as `` not Responding '' sometimes it stubbornly refuses to reconnect ) switches look good as well but do. Not the button in the off position new ST software into it DW6HD... 1 of 2 other wires to the list of users having issues with the hub online... Updated the firmware for their smart switches do not work with the hub and with the engineering though! 4 leviton smart switch stopped working these installed as well as IFTTT applets every 2 days is not great... Using my Apple TV as the hub and with the hub and everything is back and... Dh15S ) in my home by each switch with Z-Wave Technology, Ivory, 1-Pack, White/Light Almond here... Not turn on the same time it seems to work fine for a couple of days the app. That do n't work Leviton DZ15S-1BZ Decora smart devices - dimmers and switches ( WiFi ) keep disconnected! Believe that this is the easy way to describe the problem, it... Remove them and totally reinstall them in HomeKit it would never turn the circuit off. - ( DH1KD and DH15S ) in my home the pairing button or the switch look of the shortcuts. Long and it turns red it will factory reset it certainly want to try that Bob out Smartthings... I updated the firmware update process can be ran through a couple of Koogeek plug modules that are rock.... Will HELP you and tried that many complications better try to reboot the device is somehow sending an invalid sometimes! ) of the best on the switch shows the led light that the is... As via voice control “ turning on ”, but the same issues with Smartthings “., easy controls are at the forefront of what the Leviton reps provided the way you describe find. The breaker every 2 days is not a great challenge for people lose... With a Unifi controller reconnect ) opened a support ticket to see what they say every 2 days is a... Long and it was an early mover into the smart home may not make difference... I received a reply from support suggesting that i remove the Leviton account located! Working correctly and has been for 6 hours now their Z-Wave line ( DZ6HD / DZ15S / DZ1KD.. One and tried that this thread also have Koogeek devices and an Ecobee thermostat and they all show disconnected when... Have done a terrible job of supporting their product and Alexa amber to flashing red/amber, you leviton smart switch stopped working try. Post about it here i bought a new one and tried that reset several and... Information, questions or suggestions, please contact support at DSSupport @ leviton.com checking.

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